Susanna Watson
​Associate Partner

Susanna is an ASQ certified Lean Six Sigma leader with 10+ years of experience in driving continuous improvement initiatives across multiple business functions. She is passionate about making an impact by increasing revenue and reducing costs. She excels in roles focusing on product marketing, technical project management, global communications, and change management relying on her fundamental understanding of data-based decision making.

In 2014, Susanna was selected for the elite business process improvement team at Nielsen. She spent five years in a Black Belt/Senior Black Belt role directing DMAIC/DMADV projects, training and coaching Green Belts, and mentoring new Black Belts. She joined the program’s global leadership team after earning her ASQ Lean Six Sigma certification in 2017.

A people-focused approach defined Susanna’s 18+ years at Nielsen. Her style produces a unique and practical method revolving around an organizations cultural system. She expertly employs Lean Six Sigma and Scrum tools to deliver tangible outcomes like stakeholder maps, communications strategies, training gaps, Gemba walks, and waste analysis. Her interactive Kaizen sessions equip teams to quickly identify low value efforts and deliver gains.

Recent accolades include a Nielsen Platinum Award for saving $2.1M by reducing wasted Client Service time by 40% and a Nielsen Gold Award for co-creating a new Change Management curriculum. Susanna was also honored to be recognized by Dress for Success (DFS) Chicago for her years of support. DFS offers long-lasting solutions for women to break out of poverty.