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Dave Seaton
Senior Partner

Dave Seaton is an award-winning Customer Experience (CX) strategist and thought leader, with over 20 years of experience transforming customer experiences to grow revenue and amplify loyalty. His expertise includes customer-centric culture transformation, Voice of Customer (VoC) programs, experience design, metrics, and ROI. Dave recently reduced customer churn by 66% YoY from customer service issues for a B2B SaaS company (nThrive).

Dave also has over a decade of experience leading customer service and support organizations, including the contact center and professional services. He is an engaging leader who integrates a customer-centric approach to drive exceptional operational and financial results. Dave led a business process improvement initiative for a 120-person service organization that resulted in a 44% YoY cycle time improvement and reduced operating costs by $1.5M. 

As a recognized industry expert, Dave writes and speaks about customer experience, customer service, and leadership development. He has spoken at conferences for Technology Services Industry Association (TSIA), International Customer Management Institute (ICMI), Customer Contact Week (CCW), and others.

Dave is a Certified Customer Experience Professional (CCXP) and winner of the 2021 North American Customer Centricity Award in the Customer Insight and Feedback category for his work at nThrive. He is a Lean Six Sigma Green Belt and holds a B.S. in Computer Science from Oklahoma State University.
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Operational excellence and innovation leadership, leveraging Lean Six Sigma methodologies.  Guided improvement from concept to deployment under the direction of expert consultants.
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Adonis Partners has a global reach with consultants located in the Americas, Europe and Asia.
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LEAN SIX SIGMA TORONTO     LEAN SIX SIGMA ATLANTA   
 LEAN SIX SIGMA CHARLOTTE     LEAN SIX SIGMA CHICAGO     
​LEAN SIX SIGMA MIAMI      LEAN SIX SIGMA NEW YORK   
​LEAN SIX SIGMA LOS ANGELES     LEAN SIX SIGMA DALLAS FORT WORTH
CONTINUOUS IMPROVEMENT FOR MANUFACTURING
VALUE CREATION FOR PRIVATE EQUITY
​TRANSACTIONAL BUSINESS PROCESSES
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​Toronto, Canada
  • Home
    • Yellow Belt Exam
    • Green Belt Exam
    • Black Belt Exam
    • Adonis+
  • Who We Are
    • Purpose & Values
    • Our Proven Process
  • Clients
  • Our Practices
    • Continuous Improvement
    • Strategic Project Management
    • Organizational Development
    • Performance Insights & Analytics
  • Giving Back
  • Testimonials
  • Contact
  • Blog