Tiger teams are formed by assembling cross-functional team members to solve complex issues, often in areas of IT but can be extended to almost any area of the business when there’s an urgent need to bring focus to a challenge. One of the most notable tiger teams was created during the lunar landing of Apollo 13 when a service module malfunctioned. In this article, we will go over how to create a successful tiger team and what pitfalls your business should avoid when creating one.
Identify the Right Team Members
Just as tigers are agile, tiger teams can be used to solve challenges on anything from an application not running properly to addressing an underperforming project to restoring a client’s confidence in your ability to deliver. Because of the flexibility of tiger teams, identifying the right team of experts to tackle the issue at hand is of utmost importance.
Learn from Pilots
Piloting a solution, or small tests, are an important part of helping tiger teams identify the root cause of issues. In addition, pilots can also be a great way to learn what’s working and what’s not working when launching a new product or process. Pilots also help your team avoid making too much of an investment in an unsustainable idea, so don’t be shy in using them throughout the project lifecycle.
Risk Factors and What to Avoid
One major risk factor to consider with tiger teams is scope creep. Scope creep can occur when the team begins to address ideas or issues outside of the original challenge, making the team less efficient. To avoid this, ensure the challenge has been thoroughly identified, write it down, show it to leadership and look at it continuously. Another way to keep focus is to create a dashboard showing your progress. This is an artifact that can be shared with the key leaders and team weekly to manage expectations.
Creating a tiger team can help your organization develop a specialized team of experts to tackle complicated issues with a project or fast-track the resolution to a specific challenge. Here at Adonis, we provide program and project management services that will help you deliver a project on-time, on-budget, and ensure the end result creates value.
Standardization is a process where rules are created and used to govern how people in an organization complete different tasks. In this article, we will go over different types of standardization and the benefits that simple processes have on your business.
Customer Support Standardization
Customer support is one of the most important aspects of running a business, because it provides a direct line of communication between your business and customers. Standardizing how customer service operators should respond to certain requests or issues is one way that standardization leads to higher customer satisfaction. Further, it places less stress on customer support to come up with appropriate responses for customer inquiries.
Standardizing Through Automation Technologies
Whether you are utilizing Business Intelligence (BI) or implementing robotic process automation (RPA), standardization through technology is one of the best ways to standardize work and streamline processes in your business. Automation can also free up employees so that they can focus on more knowledge-based work, creating stronger employee engagement and improving quality throughout your processes.
Advantages of Standardization
Some of the biggest advantages of standardization include producing consistent quality products, increasing productivity, and eliminating the guesswork for employees when trying to figure out how to accomplish a given task. Standardization also reduces waste and increases employee morale. However, simplifying processes can also lead to monotony and a lack of creativity and create the opposite effect, so you may want to consider how to enable “freedom within a framework” such that employees still have some agency in how they approach situations.
Standardization and streamlining processes have business-wide implications and benefits that can help take your organization to the next level and increase efficiency. Here at Adonis, we provide Continuous Improvement services that can help your organization standardize and automate processes through Lean Six Sigma project as well as tools such as RPA.