 To run a business to its fullest potential, it’s important to ensure that your employees are engaged with their work and see the linkage to your company’s vision. According to a study conducted by the Workplace Research Foundation, highly engaged employees are 40% more productive. Investing just 10% into employee engagement can potentially increase profits as well. In this article, we will cover a few different ways you can engage employees.
Listen to Employee Feedback A lot of times, employees have first-hand knowledge of the work being done and ideas on ways that work can be improved, yet their ideas about how to innovate are often left unheard. Listen to employee feedback by implementing a work-out session or Kaizen to generate new ideas and decide on solutions openly and decisively. In addition, don’t forget to close the feedback loop with employees to let them know how their input is being utilized. Recognize Hard Work While it’s always important to express appreciation to employees for doing their job, it’s just as important to acknowledge the work of employees who go above and beyond the call of duty. Recognizing the efforts of employees can take both big and small forms, whether it be words of encouragement, a monetary bonus awarded for stellar work, or a day dedicated to employee recognition. Ultimately, recognizing an employee’s extra efforts fosters positivity and increases engagement in the workplace. Provide Onboarding Experiences When embarking on a new position or joining a new company, employees will often feel unsure of their tasks and the tools they need to accomplish them - yet be hesitant to share their lack of confidence. By providing onboarding experiences for employees, you’ll give them the assurance needed to complete their jobs, a network of peers to call upon, and more than likely, minimize the productivity impact due to uncertainty about the work to be done. How We Can Help Employee engagement is critical to generating profit and increasing productivity in the workplace. At Adonis, we provide services, including Kaizen Event Facilitation in the Lean Six Sigma toolkit as well as team-building activities using DiSC assessments, that will help engage your employees and create a safe space to thrive and execute work in the aim of achieving your company’s vision. While leaders often do a great job focusing on the technical aspects of launching a new system or process, it can be easy to lose focus on the fact that change is taking place on an individual level. Anything that results in change in the work environment - whether it’s new software or a new way of working requires a diligent and thoughtful approach of analyzing how people will receive and respond to the change. That analysis will lead to a path of more seamless transitions whereby employees adjust to the new ways of working. In this article, we will go through some tips on how you can guide your people through any change.
Collect Input from Individuals on the Change Feedback is an invaluable tool in determining potential challenges to implementing change. Ask employees in the organization how they feel about the change, if there are too many changes happening at once, and how the organization can support them through this change. Understand Other Factors that Influence Response to Change There are three factors that influence how individuals respond to change: motivation, ability, and opportunity. For example, an individual may lack motivation to learn a new software because they are already familiar with the program they work with. Understand more personal and practical factors as to why an individual may oppose a change and help resolve those underlying fears. Have Leadership Provide Coaching Change can be tumultuous and confusing for an employee, for instance when they are reassigned from one project role to another. As a leader, it is important to coach the individual and address their feelings and concerns through one-on-one dialogue about why the change is necessary, and what skills and responsibilities are expected of them. Leaders build a stronger organizational foundation by supporting their employees through change. Adonis believes in the power of an effective Change Management framework and offers services to help teams navigate through uncertainty and embrace such shifts.  Tiger teams are formed by assembling cross-functional team members to solve complex issues, often in areas of IT but can be extended to almost any area of the business when there’s an urgent need to bring focus to a challenge. One of the most notable tiger teams was created during the lunar landing of Apollo 13 when a service module malfunctioned. In this article, we will go over how to create a successful tiger team and what pitfalls your business should avoid when creating one.
Identify the Right Team Members Just as tigers are agile, tiger teams can be used to solve challenges on anything from an application not running properly to addressing an underperforming project to restoring a client’s confidence in your ability to deliver. Because of the flexibility of tiger teams, identifying the right team of experts to tackle the issue at hand is of utmost importance. Learn from Pilots Piloting a solution, or small tests, are an important part of helping tiger teams identify the root cause of issues. In addition, pilots can also be a great way to learn what’s working and what’s not working when launching a new product or process. Pilots also help your team avoid making too much of an investment in an unsustainable idea, so don’t be shy in using them throughout the project lifecycle. Risk Factors and What to Avoid One major risk factor to consider with tiger teams is scope creep. Scope creep can occur when the team begins to address ideas or issues outside of the original challenge, making the team less efficient. To avoid this, ensure the challenge has been thoroughly identified, write it down, show it to leadership and look at it continuously. Another way to keep focus is to create a dashboard showing your progress. This is an artifact that can be shared with the key leaders and team weekly to manage expectations. Creating a tiger team can help your organization develop a specialized team of experts to tackle complicated issues with a project or fast-track the resolution to a specific challenge. Here at Adonis, we provide program and project management services that will help you deliver a project on-time, on-budget, and ensure the end result creates value.  Standardization is a process where rules are created and used to govern how people in an organization complete different tasks. In this article, we will go over different types of standardization and the benefits that simple processes have on your business.
Customer Support Standardization Customer support is one of the most important aspects of running a business, because it provides a direct line of communication between your business and customers. Standardizing how customer service operators should respond to certain requests or issues is one way that standardization leads to higher customer satisfaction. Further, it places less stress on customer support to come up with appropriate responses for customer inquiries. Standardizing Through Automation Technologies Whether you are utilizing Business Intelligence (BI) or implementing robotic process automation (RPA), standardization through technology is one of the best ways to standardize work and streamline processes in your business. Automation can also free up employees so that they can focus on more knowledge-based work, creating stronger employee engagement and improving quality throughout your processes. Advantages of Standardization Some of the biggest advantages of standardization include producing consistent quality products, increasing productivity, and eliminating the guesswork for employees when trying to figure out how to accomplish a given task. Standardization also reduces waste and increases employee morale. However, simplifying processes can also lead to monotony and a lack of creativity and create the opposite effect, so you may want to consider how to enable “freedom within a framework” such that employees still have some agency in how they approach situations. Standardization and streamlining processes have business-wide implications and benefits that can help take your organization to the next level and increase efficiency. Here at Adonis, we provide Continuous Improvement services that can help your organization standardize and automate processes through Lean Six Sigma project as well as tools such as RPA.  PDCA or the Plan-Do-Check-Act cycle is a four-step model meant to be constantly repeated with the goal of continuous improvement of processes. Implementing the PDCA cycle helps teams avoid recurring mistakes and achieve better results. In this article, we want to go over the four steps of the PDCA cycle and how it can help you drive continuous improvement while increasing productivity and efficiency.
Step 1: Plan A proper plan helps you focus on solving the problem and what information you need to address the challenge you are facing. You’ll need to be able to ask questions like what’s the background and current state of this problem, and what you want to achieve as a goal of the project. In addition, a good plan will also analyze what’s really happening, ideally with some data-driven insights. Step 2: Do Now that you’ve planned, it’s time to think about what you can do to address the painpoints and gaps you’ve uncovered. Many think of this section as your counter-measures - those efforts that can be taken to turn the measure around. It’s really important at this phase to make sure you connect these solutions back to what’s really causing the problem and focus on quick wins to keep up the momentum. Ensure that everyone knows their tasks and roles in completing the plan and try to apply some standardization to the process to make sure everything runs smoothly. Step 3: Check The check phase is where you carefully inspect your plan’s execution and determine if your initial plan actually worked. Checking also involves having your team identify other problematic aspects of the current process and eliminating the possibility of them happening in the future. Step 4: Act After developing, applying, and checking your plan, it’s finally time to scale up what worked or consider additional improvements. If your objectives were met with an initial pilot, then you can proceed with deploying all of your key solutions. If you really think you need additional improvements, consider those now and start another PDCA cycle. PDCA serves as a simple but very effective tool to encourage continuous improvement and facilitate productivity and efficiency. Here at Adonis, we are committed to helping your business learn and grow by implementing PDCA and trying things with a retrospective approach to learn and pivot quickly.  5S is part of the Toyota Production System. 5S is meant to reduce waste and increase productivity by organizing spaces, keeping a clean work environment, and using visual cues to improve results. In this article, we will cover the five pillars of 5S and their benefits.
1. Sort (Seiri) The first step of 5S aims to eliminate unnecessary items from the workplace that take up space. Sorting rids the workplace of broken tools and excess materials and is usually done visually by tagging unneeded items and removing them to reclaim floor space. 2. Set in Order (Seiton) With the sorting out of the way, it’s time to focus on creating effective storage methods. Creating efficient storage methods allows employees to pick out needed items more easily - whether that’s a tool for maintenance or in an office space, to find needed information in a timely manner. 3. Shine (Seiso) Once strategies for organization and storage are established, the next step is to make sure to clean the work environment. A clean work environment has the benefit of allowing employees to better identify issues with equipment or identify the most recent copy of a document in digital format. 4. Standardize (Seiketsu) After completing the first three pillars, it’s important to create consistency in the workplace by implementing best practices. Some tools that can help standardize the workplace are checklists, start-up procedures, and visual cues such as placards. 5. Sustain (Shitsuke) The last, and often considered the most difficult, pillar of 5S is maintaining all of the pillars you have already established. It can be helpful to create newsletters, manuals, signs, and performance reviews to sustain the practices put in place. 5S is a method for increasing productivity in the workplace and reducing waste by implementing its five pillars. Here at Adonis, we offer Lean/Sigma Coaching that will equip you with a deeper understanding of how to implement 5S through the Lean & Six Sigma toolkit. |
Archives
December 2021
Categories
All
|
RSS Feed
|
Operational excellence and innovation leadership, leveraging Lean Six Sigma methodologies. Guided improvement from concept to deployment under the direction of expert consultants.
|
|
|
Adonis Partners has a global reach with consultants located in the Americas, Europe and Asia.
|
|